Rage of Roses Return & Refund Policy

Effective Date: 06/01/2026

At Rage of Roses, we want you to love your purchase. Due to the nature of cosmetic and personal care products, we have established the following return and refund policy to protect the health and safety of all customers.

Returns

For hygiene and safety reasons, cosmetics, skincare, haircare, lip products, eye products, and personal care products cannot be returned once opened, used, or tampered with.

We accept returns only under the following circumstances:

  • The product arrived damaged during shipping.

  • The wrong item was shipped.

  • The product is defective upon arrival.

  • The product was missing from your order.

Return Request Period

Customers must contact us within 14 days of delivery to report any damaged, defective, incorrect, or missing items.

To submit a claim, please email:

info@rageofroses.com

Include:

  • Order number

  • Full name

  • Description of the issue

  • Clear photos of the product and packaging

Unopened Products

Unopened, unused products in their original packaging may be eligible for a return within 14 days of delivery, subject to approval.

Approved returns must:

  • Be unused and unopened

  • Have all original seals intact

  • Be in resalable condition

  • Include original packaging

Customers are responsible for return shipping costs unless the return is due to our error.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened cosmetics

  • Lip glosses

  • Lip oils

  • Lipsticks

  • Liquid makeup products

  • Eyeshadow products

  • Face and body makeup

  • Haircare products that have been opened

  • Sale or clearance items

  • Gift cards

  • Promotional or free items

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Original shipping charges are non-refundable unless the return is due to:

  • A shipping error by Rage of Roses

  • A defective product

  • A damaged shipment

Replacements

Rather than issuing a refund, Rage of Roses may offer a replacement product when:

  • An item arrives damaged

  • An incorrect item was received

  • A product is defective

Replacement requests must be submitted within 14 days of delivery.

Lost or Stolen Packages

Rage of Roses is not responsible for packages marked as delivered by the carrier.

If your package is lost in transit, please contact us within 7 days of the expected delivery date so we can assist with a carrier claim.

Allergic Reactions

Customers are responsible for reviewing ingredient lists prior to purchase.

Because individual sensitivities vary, Rage of Roses cannot offer refunds or returns for allergic reactions, skin sensitivities, or color preference issues. If irritation occurs, discontinue use immediately and consult a healthcare professional if necessary.

Order Cancellations

Orders may be canceled within 12 hours of purchase, provided the order has not yet been processed or shipped.

Once an order has entered fulfillment, it cannot be canceled.

Contact Us

For questions regarding returns, refunds, or replacements, please contact:

Rage of Roses Customer Care
Email: info@rageofroses.com
Website: www.rageofroses.com